PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING TKCARE.COM.AU (“Website”) OR YOU MAY BECOME A MEMBER/REGISTERED USER OF TKCARE.COM.AU. TKCARE.COM.AU PROVIDES ITS SERVICE TO YOU SUBJECT TO THE FOLLOWING POLICY.
PRIVACY POLICY
ACCEPTANCE OF THIS POLICY
At TKCARE.COM.AU, we are committed to complying with the Privacy Principles contained in the Privacy Act 1988 Cth (‘Privacy Act’) and to protecting your privacy. Our Privacy Policy covers any personal information that TKCARE.COM.AU obtains from you when you use the services provided on TKCARE.COM.AU.
By using the services provided on TKCARE.COM.AU, you consent to the terms of our Privacy Policy, including our use of information that is collected or submitted as described in our Privacy Policy. From time to time we will review and revise this Privacy Policy. We reserve the right to amend this Privacy Policy at any time and to notify you by posting an updated version of the Privacy Policy on our website. We recommend you to periodically refer to the document.
INFORMATION COLLECTION
The only personal information we collect about you is what you tell us about yourself when you browse the website, register at the website, order at the website, send us an e-mail, speak to one of our representatives or deal with one of our affiliates, business partners, advertising partners, customers and other third parties that help us provide services to you.
This information may include your full name, e-mail and mailing address, contact numbers, and date of birth. We will record your e-mail address if you send us an e-mail.
When you order at the website, we ask for your credit card number and your credit card expiration date. In order to complete transactions and fulfil orders, we collect data related to your order (e.g. transaction history and/or shipping address and/or recipient contact information etc.) Collecting this information allows us to complete your order efficiently. If we do not collect this personal information, we may not be able to provide you with the products that you have requested from us.
When you communicate with our customer representatives through customer support functions, social media, or any other means, we will collect your communication history with us as an ongoing effort to improve customer service and support.
We may collect user-generated content including profile pictures, photos, images, videos, audios, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available on the services, as well as associated metadata.
We use your personal information for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your personal information for the following purposes:
a) to provide you with the products you requested; or
b) for complaints handling or data analytics purposes.
We may use it to tell you about other products or services of TKCARE.COM.AU or third parties. We will not sell any personally identifiable information that you give us to any third party, without your express consent.
We use technology to collect information about traffic through the website. However, we cannot identify you from that information. We use the information gathered to make the site more user-friendly and relevant to your needs.
We may collect, use and disclose personal information under the terms of a particular agreement, promotion or arrangement agreed by you.
We may use other data that you provide as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.
If you choose to sign up or login in via external third-party services, such as Facebook or Google, you agree we may collect your profile photo, username, and email address associated with the relevant third-party service provider. We also collect your account settings and preferences.
We may obtain your information from other third-party services, such as:
a) Data providers (e.g. data licensors help us detect fraud);
b) Public sources (e.g. government agencies);
c) Our affiliate partners (e.g. publishers, social media, influencers and promoters); and
d) Logistics providers (e.g. delivery companies).
We may automatically record information about you, your computer, or mobile device and your interactions with our services and communications, such as:
a) Device Data (e.g. the device information you use to access our services, such as device model, operating system information and language preference);
b) Service Usage Information (e.g. your interaction including the pages you view, the duration on a page, the source from which you arrived at the page); and
c) Location Data (e.g. your IP address).
We may use cookies and similar technologies to measure and analyze how you use our services. For more information about cookies, how we use them and how to disable certain cookies, please read our policy for cookies.
INFORMATION USAGE
The information we collect on TKCARE.COM.AU may be used to fulfil your requests (such as product orders and responses to email questions) and to communicate with you about your membership/registration, order or product offers and promotions.
We may use the information collected to create and maintain your user profile and enable the account security features.
We may use the information collected to receive and process orders, deliver products and services, process payments, and communicate with you about your orders, our products and services and promotional offers.
We may use the information collected to improve and optimize features of services, analyze performance metrics, fix errors, and improve our services. As part of the above activities, we may create aggregated or otherwise de-identified data based on the personal information we collect.
We may use the information collected to identify you in related promotions and events and facilitate your invitations to friends who you want to invite to use our services.
We may use the information collected for marketing purposes. You may opt out of our marketing communications or abandoned cart reminders as
We may use the information collected at TKCARE.COM.AU for our internal operations. Such entities may receive personally identifiable information to allow them to perform their duties, but they may not use that information for any other purpose.
INFORMATION DISCLOSURE & SHARING
All personally identifiable information held by the TKCARE.COM.AU will be kept confidential but we may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the information was collected provide such information to the following parties:
a) We may disclose the information we collect about you (including personally identifiable information) to third parties to comply with applicable laws, regulations, and/or governmental requests.
b) We may disclose such information to verify or enforce compliance with our Terms and Conditions and Privacy Policy, to process and fill your order, reduce credit risk, protect against fraud, protect against misuse or unauthorized use of the website, or when we believe in good faith that the law requires such disclosure.
c) Certain services or customer surveys might require support from third parties (such as agents, technical services providers, courier companies, mailing companies and other service providers). In order to provide such services or surveys to you, the website is necessary to share your personal information with that partner. They have access to personal information needed to perform their functions, but may not use it for other purposes.
d) In some instances, we may share non-personally identifying information collected on the website with third parties for statistics and web traffic auditing purposes.
INFORMATION SECURITY
TKCARE.COM.AU takes all reasonable steps to secure your personal information and credit card details when you receive service from us. Appropriate information security measures are in place to protect your personal information.
The website does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks in transmitting information across the Internet. We also urge you to protect your own privacy. We recommend that you do not share your TKCARE.COM.AU password with anyone or in any unsolicited phone call or email.
MODIFY YOUR INFORMATION & OPTING OUT
You can access and modify the personally identifiable information you provide to us by logging in ‘My Account’ on our website at any time.
You may also Contact TKCARE.COM.AU with a message requesting that you wish to cancel your registration with us.
ABOUT CONTACT DETAILS
If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or have a problem or wish to lodge a complaint in relation to an alleged breach of the Privacy Act 1988 (Cth), please feel free to contact us.
TKCARE.COM.AU
Email: info@tkcare.com.au
Tel: 1800 997 996
9 am to 5 pm, Australian Eastern Standard Time, Monday to Friday Australia wide
*Updated 2024.11.05 v4