How to Order with NDIS at TK Care
We know navigating NDIS can sometimes feel overwhelming but at TK Care, we’re here to make it simple.
Whether you’re a Support Coordinator, Occupational Therapist, or an NDIS participant, our process is designed to be quick, clear, and stress-free. Need an invoice? Just follow the steps below — it’s easier than ever.
Ordering Process for NDIS Clients or on Their Behalf:
1. Browse & Add to Cart
Explore our wide range of aged care and mobility products. Add the items you need to your cart.
2. Checkout
Proceed to checkout once you’re ready.
3. Enter Shipping Details
Include the following information:
Email: The client’s email or your best contact
Phone: The client’s number or alternate contact
Name: The participant’s full name
Shipping Address: Choose a convenient delivery location
Company (optional): Add if you’d like a business name on the invoice
4. Confirm Billing Address
Ensure billing details are correct or update if needed.
5. Select Payment Method
Choose “Pay by NDIS” at checkout.
6. We’ll Reach Out
Our team will contact you to gather NDIS details such as:
NDIS number
Plan type (Self, Plan, or Agency-managed)
Coordinator or therapist info if required
What Happens Next?
We’ll create and send the invoice to the appropriate contact based on the plan type:
Self-Managed: You can pay upfront and submit your claim through the NDIS portal.
Plan-Managed: Forward the invoice to your plan manager for approval and payment.
Agency-Managed: We’ll coordinate directly with NDIA to book the service and receive payment.
When Will My Order Be Shipped?
We dispatch items after payment is confirmed by the respective payee.
If there’s any missing information, our team may reach out for clarification (e.g., carer or therapist’s name).
Please note: Refunds for NDIS-funded orders will be returned to the original payment method.
Need help or have questions?
Our TK Care team is always happy to support you. Let’s make NDIS ordering simple together.
